Patient Charter

Our patients have the right to:

  • Be treated courteously and with respect for their privacy, dignity and religious and cultural beliefs.
  • Receive care and treatment on the basis of need.
  • Be given clear information about any treatment or care proposed.
  • Give or withhold consent to medical or other care and treatment.
  • Choose whether or not to take part in GP or nurse training.
  • See any reports made for insurance or employment purposes and information about them held
  • on the computer.
  • Be kept informed if they are waiting more than 20 minutes over their appointment time.
  • Request a trained chaperone for their appointment.

Our patients have a responsibility to:

  • Treat the practice staff courteously and with respect.
  • Keep appointments made or notify the practice as soon as possible if they are unable to attend.
  • Attend appointments on time.
  • Attend the surgery wherever possible rather than ask for a home visit.
  • Not expect a prescription at every visit; many illnesses are short term and do not require medication.
  • Order repeat prescriptions at least 48 hours before they are needed.
  • Advise surgery of change of address or contact numbers.
  • Participate in annual reviews of their health as requested by the surgery.